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Frequently Asked Questions
Please read our FAQ before sending us a message.
We are so glad to provide samples for your test. And before shipping, we will charge for the sample and shipping. Of course, selling the samples is not our purpose. Based on mutual benefit , Once you order more than certain amounts, it’s our pleasure to refund the sample fee to express our gratitude. For different products, there are different standards, please contact our foreign trade commissioners for the details.
All products online are directly supplied by our factories. We welcome and encourge bulk purchasers abroad to exchange technology and discuss cooperation. For large orders, we will provide you a lot of preferential policies.
A. For large orders, please record the model number or links of the products. Then, you can contact our foreign trade commissioners to discuss more details and get more discounts.
B. For OEM products in large quantity, please send your designs and requirements to our Technical Department (email@example.com), it will take 1-3 days for our technicists to determine the feasibility of the designs. And our foreign trade commissioners will contact you as soon as possible and discuss further cooperation.
Bulk Purchasers, who engage in the purchase of selling and reselling Creator and OUOHAIR products, may not use any trademark, copyright or copyrighted materials, models or other intellectual property of Creator and OUOHAIR without first obtaining written permission to do so.
A: If you buy our retail products in stock, we will send out the goods in 2 days by international expresses. You can choose DHL, EMS, UPS, TNT and FEDEX. Generally, the cheapest and also safe shipping way is our best choice. After shipping, the goods will be delivered within 5-10 work days.
B. For large orders, we will send out the goods as your requirements. Based on the quantity and shipping way, we will strictly assure the delivery time. It’s our responsibility to keep track of the transportation of goods, and inform you all new progress in time.
We have standard sample package with our own logo on it. If you don’t need the cartons with our logo, we can also accept OEM packing design.
You can choose Paypal, Mony Gram, Western Union or Telegraphic Transfer to make the payment. But paypal can’t be used here. Please forgive us for the inconvenience brought to you.
Foreign trade commissioner
Department Office Hour – 09:00 – 18:00
CONNECT WITH US + 0086 025 66929302