Frequently Asked Questions

Since the products on our website are all the lowest in the factory, the shipping cost needs to be paid by the buyer.
According to the weight you choose to buy the product to calculate the shipping cost, ouohair acquiescence use the fastest international express delivery for you.
(The United States usually arrives 2-3 business days, Europe usually arrive 3-5 days, other countries arrive 7-10 days)

You can choose Paypal, Western Union or Telegraphic Transfer to make the payment.We do not support other trading methods for the time being.Please forgive us for the inconvenience brought to you.

A: If you buy our retail products in stock, we will send out the goods in 2 days by international expresses. You can choose DHL, EMS, UPS, TNT and FEDEX. Generally, the cheapest and also safe shipping way is our best choice. After shipping, the goods will be delivered within 5-10 work days.

B. For large orders, we will send out the goods as your requirements. Based on the quantity and shipping way, we will strictly assure the delivery time. It’s our responsibility to keep track of the transportation of goods, and inform you all new progress in time.

once your order is ready you will receive an email notification with shipping info as well as a tracking number. You can track the shipping status with the tracking number on Fedex’s website.

All products online are directly supplied by our factories. We welcome and encourge bulk purchasers abroad to exchange technology and discuss cooperation. For large orders, we will provide you a lot of preferential policies.
A. For large orders, please record the model number or links of the products. Then, you can contact our foreign trade commissioners to discuss more details and get more discounts.
B. For OEM products in large quantity, please send your designs and requirements to our Technical Department (, it will take 1-3 days for our technicists to determine the feasibility of the designs. And our foreign trade commissioners will contact you as soon as possible and discuss further cooperation.

Bulk Purchasers, who engage in the purchase of selling and reselling Creator and OUOHAIR products, may not use any trademark, copyright or copyrighted materials, models or other intellectual property of Creator and OUOHAIR without first obtaining written permission to do so.

Send us an email

Business Hours:

Monday-Sunday 9:00AM – 22:00PM PST, Online Customer Service

Email Us For Order Questions Or Placing a Custom Orders:

You can send a SMS to contact customer service.
Tel+1(323)813 9888